Shipping, Our Policies and Product Care

Processing time |

PLEASE NOTE THERE HAS BEEN A DELAY TO SHIPMENTS FROM OUR OCTOBER 2023 RELEASE DUE TO CUSTOMS DELAYS OUT OF OUR CONTROL. ALL STOCK WAS BOOKED TO LAND AT OUR WAREHOUSE A FEW DAYS PRIOR TO THE RELEASE, BUT HAVE BEEN HELD UP FOR RANDOM CUSTOMS CHECKS. ORDERS SHIPMENT WILL BE DELAYED BY 1-2 WEEKS. I OFFER A HUGE APOLOGY TO CUSTOMERS AND IF THIS CHANGES ANYONES BUYING PLANS PLEASE GET IN TOUCH. 

Current processing time is approximately 3-7 business days - excluding postage. Most orders outside of restocks are being processed within 3 business days. Any orders placed at our larger restocks will take up to two weeks (10 working days) to post out - this is due to the volume of orders needing to be packed. 

If you require your pieces by a specific date please send us an email and we can advise if achievable.

Delivery |

Australian Fulfilment

All general stock is held in our fulfilment centre in Brisbane, Australia. Until further services are available via our store provider, all orders placed from within EU and rest of world will all be shipped from Australia using International Priority Post. This will hopefully change in 2023 when we will have capabilities to separate out stock via location. 

Any questions or queries regarding your postage can still be sent to us at info@concretejellyfish.co

POSTAGE TIMES 

Unless otherwise requested and paid for - all packages will be sent through Australia post express parcel post and international priority tracked mail. Australian National delivery times vary from 1 day to 14 days depending on location & any impacts from covid-19 or other events. International delivery from Australia can vary between 5-21 days please check with your national postal service for updates and also Australia post for any timeline indicators. In some cases with unforeseen delays caused by global events we are experiencing international shipping delays of over 8-10 weeks. 

Concrete Jellyfish is responsible for any loss or damage of your product up until the point of delivery to your specified address on any purchases made directly through our official website. Should an item not be delivered or be delivered damaged please contact us via info@concretejellyfish.co . For damaged items we must be notified within 3 days of delivery.

For any issues with delivery or products purchased through one of our stockists please contact them directly. 

One off items shipped from Italy to Italy and Rest of World

We aim to ship all products within Italy and Europe with a service that delivers within 7 business days. Outside of Europe shipping times will vary. We always aim to use a service with maximum delivery times of 14 business days. While we do our best to choose high quality postal and courier services, delivery times are out of our control and as such cannot guarantee shipping times. If you have any specific queries regarding shipping timing etc please feel free to contact us via  info@concretejellyfish.co 

Please note Covid 19 and other world events can cause significant delivery delays. Please contact your local postal service for advice on current postal situations. 

Customs and import taxes | 

PLEASE NOTE ALL IMPORT DUTIES (WITH THE EXCEPTION OF EU CUSTOMERS) WILL NEED TO BE PAID TO THEIR LOCAL CUSTOMS AUTHORITY OR THIRD PARTY DELIVERY AGENT BY THE BUYER PRIOR TO PARCEL DELIVERY. PLEASE RESEARCH YOUR COUNTRIES VAT/GST IMPORT TAX DUTIES TO CALCULATE HOW MUCH THIS WILL BE. EACH COUNTRIES VAT IS DIFFERENT. 

Buyers are responsible for any customs and import taxes that may apply. Concrete Jellyfish is not responsible for delays due to customs or for any customs fees or taxes.

EU CUSTOMERS

WE ARE NOW (as of November 2022) PART OF THE IOSS IMPORT TAX SCHEME AND AS SUCH YOUR PARCEL SHOULD NOT REQUIRE YOU TO PAY ANY FURTHER CUSTOMS DUTIES ON ORDERS BELOW €150. WE COLLECT ALL TAXES AT CHECKOUT AND PAY DIRECTLY TO ALL EUROPEAN UNION MEMBERS ON YOUR BEHALF. PLEASE CONTACT US IF YOU HAVE BEEN CHARGED.

Returns and Exchanges |

IMPORTANT ~ Please be aware, as stated in our product listings, the image provided on each product page is a guide only. As each piece is hand poured variations in colours will be present, and each piece will have a different ratio of colours when multiple colours are used. Some pigment flecks/spots/streaks may appear in your piece also, these are not imperfections but rather just what makes them unique and are apart of the resin making process. 

****PLEASE NOTE NO EXCHANGES OR REFUNDS ON SALE ITEMS****

THIS APPLIES TO ALL STUDIO SALE PIECES, REWORKED & SAMPLE SALE ITEMS. 

EXCHANGES

We gladly accept exchanges. 

Just contact us within: 14 days of delivery

Ship items back to us (at your own expense) within: 30 days of delivery

We do not accept returns or cancellations. But please do not hesitate to contact us if you have any problems with your order.

Any clothing that you'd like to exchange must be unworn, unwashed and in the same condition you received it in. 

The following items can’t be returned or exchanged;

Because of the nature of these items, unless they arrive damaged or defective, we cannot accept exchanges or returns for:

  • Custom or personalised orders
  • Items on sale, samples, seconds
  • Items that have been worn

Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Handmade Wearable Art |

All of our products are made with the utmost of care and from durable high quality materials.  When creating our pieces we use a variety of unique and complex techniques to achieve our beautiful aesthetic. So please keep in mind that like all things in life, wearable art will wear. Like cashmere, silk, precious metals, and many other materials, resin and our other unique creations  have their own characteristics and best ways to look after them. It’s important to always look after your pieces to enhance their lifespan. Please see some tips and directions below of how to look after our little wearables. 

IMPORTANT ~ Please be aware, as stated in our product listings, the image provided on each product page is a guide only. As each piece is hand poured variations in colours will be present, and each piece will have a different ratio of colours when multiple colours are used. Some pigment flecks/spots/streaks may appear in your piece also, these are not imperfections but rather just what makes them unique and are apart of the resin making process. 

Product Care | We Care Resin Care, Tassels and Jewellery Findings

To maximise your resins life and colour do not store in direct sunlight or at high temperatures. If exposed to heat and sunlight discolouration can occur. Like many other materials and fabrics the suns powerful rays can bleach them. 

Resin is strong and durable but should be treated like a ceramic as it can damage if dropped or knocked against a hard surface.

To clean, simply wipe down with a micro fibre cloth or soft damp cloth. A mild soap can be used if needed.

Acrylic mirror should be cleaned using a micro fibre cloth. Ensure no dust or grime is around that could cause scratching. 

To restore sheen to your matte finish resin jewellery, simply apply a basic moisturiser or natural oil.

To straighten tassels simply steam (a kettle is a good option) or use a small amount of water with your fingertips. Allow to dry flat or hanging.

If tassel ends over time become slightly frayed, simply use a sharp pair of scissors to ever so slightly trim the edges.

If one of your hoops seems to have come loose or misaligned use a small pair of pliers to adjust accordingly. 

If an earring post comes loose or falls off (please note popping earrings in handbags is a dangerous earring post activity) e6000 glue is our recommended product. Clean all existing glue from both the earrings and the post, and reattach post by popping glue onto the base of the earring post and pushing down gently in place on the earring surface. You will know if you’ve used enough glue if you see a 1-2mm ring of glue around the base of the earring post. 

**Note combing tassels may cause threads to fray and lose their sheen, if your threads need a tidy up, simply steam and trim the bottom edge with a pair of sharp scissors**

Jewellery Findings |

We use a variety of metals for jewellery findings. As we create costume jewellery the majority of our findings are not made from precious metals, but rather from stainless steel and coated base metals.  These metals will tarnish over time, but can be cleaned by using jewellery tarnish removal products.  Many environmental factors can affect the speed and intensity of tarnishing, storing airtight, with a tarnish prevention cloth will assist with slowing the tarnishing process.

Earring posts/hoops/findings | Our general earring posts and hoops are made from hypoallergenic surgical stainless steel. On occasions other metals may be used, the product listing pages will indicate if this is the case. 

Any questions about your pieces and how to care for them please do not hesitate to ask.

Accidents do Happen |

We understand in life accidents can happen, if you damage or break your pieces in any way please do not hesitate to contact us for advice on how to mend them or send them to our workshop for repair. All postage costs for repairs are the responsibility of the buyer. Prior to sending in your pieces into our workshop please contact us on info@concretejellyfish.co

 

TARNISHED HOOPS |

This could affect earrings sold between December 2020 and March 2020. 

Unfortunately due to circumstances out of our control we have received and used a faulty batch of earring gold stainless steel hoops. If you notice your hoops tarnishing quicker or darker than usual, please let us know via email info@concretejellyfish.co ; and we will send replacements ASAP 

Huge apologies for the inconvenience. We had used our same supplier and standard product. Some times these things are just out of our control. 

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