Our Policies and Product Care

Processing time |

Current processing time is approximately 3-7 business days - excluding postage. Most orders outside of restocks are being processed within 3 business days. Any orders placed at our larger restocks will take up to two weeks (10 working days) to post out - this is due to the volume of orders needing to be packed. 

If you require your pieces by a specific date please send us an email and we can advise if achievable.

Delivery |

Items shipped from Italy to Italy and Rest of World

We aim to ship all products within Italy and Europe with a service that delivers within 7 business days. Outside of Europe shipping times will vary. We always aim to use a service with maximum delivery times of 14 business days. While we do our best to choose high quality postal and courier services, delivery times are out of our control and as such cannot guarantee shipping times. If you have any specific queries regarding shipping timing etc please feel free to contact us via  info@concretejellyfish.co 

Please note Covid 19 and other world events can cause significant delivery delays. Please contact your local postal service for advice on current postal situations. 

ORDERS PLACED IN AUSTRALIA VIA OUR STOCKISTS:

Unless otherwise requested and paid for all packages will be sent through Australia post parcel post or international standard tracked mail. Australian National delivery times vary from 1 day to 14 days depending on location & any impacts from covid-19 or other events. International delivery from Australia can vary between 5-21 day - there are currently delays on international post due to Covid-19 (some countries more severe than others) please check with your national postal service for updates and also Australia post for any timeline indicators. In some cases we are experiencing international shipping delays of over 8-10 weeks. 

Concrete Jellyfish is responsible for any loss or damage of your product up until the point of delivery to your specified address on any purchases made directly through our official website. Should an item not be delivered or be delivered damaged please contact us via info@concretejellyfish.co . For damaged items we must be notified within 3 days of delivery.

For any issues with delivery or products purchased through one of our stockists please contact them directly. 

Customs and import taxes |

PLEASE NOTE ALL IMPORT DUTIES WILL NEED TO BE PAID TO THEIR LOCAL CUSTOMS AUTHORITY OR THIRD PARTY DELIVERY AGENT BY THE BUYER PRIOR TO PARCEL DELIVERY. PLEASE RESEARCH YOUR COUNTRIES VAT/GST IMPORT TAX DUTIES TO CALCULATE HOW MUCH THIS WILL BE. EACH COUNTRIES VAT IS DIFFERENT. 

Buyers are responsible for any customs and import taxes that may apply. Concrete Jellyfish is not responsible for delays due to customs or for any customs fees or taxes.

Returns and Exchanges |

Please be aware, as stated in our product listings, the image provided on each product page is a guide only. As each piece is hand poured variations in colours will be present, and each piece will have a different ratio of colours when multiple colours are used. Some pigment flecks may appear in your piece also, these are not imperfections but rather just what makes them unique and are apart of the resin making process. 

****PLEASE NOTE NO EXCHANGES OR REFUNDS ON SALE ITEMS****

THIS APPLIES TO ALL STUDIO SALE PIECES, REWORKED & SAMPLE SALE ITEMS. 

We gladly accept exchanges. 

Just contact us within: 14 days of delivery

Ship items back to us within: 30 days of delivery

We do not accept returns or cancellations. But please do not hesitate to contact us if you have any problems with your order.

Any clothing that you'd like to exchange must be unworn, unwashed and in the same condition you received it in. 

The following items can’t be returned or exchanged;

Because of the nature of these items, unless they arrive damaged or defective, we cannot accept exchanges or returns for:

  • Custom or personalised orders
  • Items on sale, samples, seconds
  • Items that have been worn

Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Product Care | We Care Resin Care, Tassels and Jewellery Findings

Resin is strong and durable but should be treated like a ceramic as it can damage if dropped or knocked against a hard surface.

To clean, simply wipe down with a soft damp cloth. A mild soap can be used if needed.

To restore sheen to your resin jewellery, simply apply a basic moisturiser or natural oil.

To maximise your resins life and colour do not store in direct sunlight or at high temperatures. If exposed to heat and sunlight slight discolouration may occur.

To straighten tassels simply steam (a kettle is a good option) or use a small amount of water with your fingertips. Allow to dry flat or hanging.

If tassel ends over time become slightly frayed, simple use a sharp pair of scissors to ever so slightly trim the edges.

**Note combing tassels may cause threads to fray and lose their sheen, if your threads need a tidy up, simply steam and trim the bottom edge with a pair of sharp scissors**

Jewellery Findings |

We use a variety of metals for jewellery findings. As we create costume jewellery the majority of our findings are not made from precious metals, but rather from stainless steel and coated base metals.  These metals will tarnish over time, but can be cleaned by using jewellery tarnish removal products.  Many environmental factors can affect the speed and intensity of tarnishing, storing with a tarnish prevention cloth will assist with slowing the tarnishing process.

Earring posts/hoops/findings | Our general earring posts and hoops are made from hypoallergenic surgical stainless steel. On occasions other metals may be used, the product listing pages will indicate if this is the case. 

Any questions about your pieces and how to care for them please do not hesitate to ask.

Accidents do Happen |

We understand in life accidents can happen, if you damage or break your pieces in any way please do not hesitate to contact us for advice on how to mend them or send them to our workshop for repair. All postage costs for repairs are the responsibility of the buyer. Prior to sending in your pieces into our workshop please contact us on info@concretejellyfish.co

Handmade Wearable Art |

All of our products are made with the utmost of care and from durable high quality materials.  When creating our pieces we use a variety of unique and complex techniques to achieve our beautiful aesthetic. So please keep in mind that like all things in life, wearable art will wear.

TARNISHED HOOPS |

This could affect earrings sold between December 2020 and March 2020. 

Unfortunately due to circumstances out of our control we have received and used a faulty batch of earring gold stainless steel hoops. If you notice your hoops tarnishing quicker or darker than usual, please let us know via email info@concretejellyfish.co ; and we will send replacements ASAP 

Huge apologies for the inconvenience. We had used our same supplier and standard product. Some times these things are just out of our control. 

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