Our Policies & Product Care

 

Processing time |

As we make to order the time we need to prepare an order for shipping varies depending on the complexities of the pieces and size of your order. However we aim to have all orders processed within 5-10 business days. If you require your pieces by a specific date, and time is short please send us an email and we can advise if achievable.

Delivery |

Unless otherwise requested and paid for all packages will be sent through Australia post express or international mail. National delivery times vary from 1 day to 14 days depending on location and International delivery can vary between  5-21 days.

Concrete Jellyfish is responsible for any loss or damage of your product up until the point of delivery to your specified address. Should an item not be delivered or  be delivered damaged please contact us via info@concretejellyfish.co. For damaged items we must be notified within 3 days of delivery.

Customs and import taxes |

Buyers are responsible for any customs and import taxes that may apply. Concrete Jellyfish is not responsible for delays due to customs.

Returns and Exchanges |

We gladly accept exchanges. 

Just contact us within: 14 days of delivery

Ship items back to us within: 30 days of delivery

As all of our items are made to order we do not accept returns or cancellations. But please do not hesitate to contact us if you have any problems with your order.

The following items can’t be returned or exchanged;

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

  • Custom or personalised orders
  • Items on sale

Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Product Care | We Care Resin Care, Tassels and Jewellery Findings

Resin is strong and durable but should be treated like a ceramic as it can damage if dropped or knocked against a hard surface.

To restore sheen to your resin jewellery, simply apply a basic moisturiser or natural oil.

To clean, gently wash under a cool tap with a mild soap and reapply a moisturiser or natural oil.

To maximise your resins life do not store in direct sunlight or at high temperatures. If exposed to heat and sunlight slight discolouration may occur.

An iron or hair straightener can be used on cotton tassels only. To straighten silky tassels simply apply a little water with finger tips and air dry flat or hanging.

If ends over time become slightly frayed, simple use a sharp pair of scissors to ever so slightly trim the edges.

All tassels are made from French silk rayon thread or 100% cotton.

**Note combing tassels may cause threads to fray and lose their sheen**

Jewellery Findings |

We use a variety of metals for jewellery findings. As we create costume jewellery the majority of our findings are not made from precious metals, but rather from stainless steel and coated base metals.  These metals will tarnish over time, but can be cleaned by using jewellery tarnish removal products.  Many environmental factors can affect the speed and intensity of tarnishing, storing with a tarnish prevention cloth will assist.

Ear posts | Our earring posts are Sterling Silver with the exception of freebie earrings which are surgical stainless steel.

If you made your purchase prior to the start of August 2017, or from older stock at one of our stockists, ear posts will be made from hypoallergenic surgical stainless steel (nickel and lead free).

**Please note: All freebie thank you studs have a surgical stainless steel post.

Any questions about your pieces and how to care for them please do not hesitate to ask.

Accidents do Happen |

We understand in life accidents can happen, if you damage or break your pieces in any way please do not hesitate to contact us for advice on how to mend them or send them to our workshop for repair. All postage costs for repairs are the responsibility of the buyer. Prior to sending in your pieces into our workshop please contact us on info@concretejellyfish.co

Handmade Wearable Art |

All of our products are made with the utmost of care and from durable high quality materials.  When creating our pieces we use a variety of unique and complex techniques to achieve our beautiful aesthetic. So please keep in mind that like all things in life wearable art will wear.