Processing time |
As we make to order the time we need to prepare an order for shipping varies depending on the complexities of the pieces and size of your order. However we aim to have all orders processed within 3-7 business days.
Unless otherwise requested and paid for all packages will be sent through Australia post express or international mail. National delivery times vary from 1 day to 14 days depending on location and International delivery can vary between 5-21 days.
Concrete Jellyfish is responsible for any loss or damage of your product up until the point of delivery to your specified address. Should an item not be delivered or be delivered damaged please contact us via email@example.com. For damaged items we must be notified within 3 days of delivery.
Customs and import taxes |
Buyers are responsible for any customs and import taxes that may apply. Concrete Jellyfish is not responsible for delays due to customs.
Returns and Exchanges |
We gladly accept exchanges.
Just contact us within: 14 days of delivery
Ship items back to us within: 30 days of delivery
As all of our items are made to order we do not accept returns or cancellations. But please do not hesitate to contact us if you have any problems with your order.
The following items can’t be returned or exchanged;
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
- Items on sale
Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Product Care | We Care Resin Care, Tassels and Jewellery Findings
Resin is strong and durable but should be treated like a ceramic as it can damage if dropped or knocked against a hard surface.
To restore sheen to your resin jewellery, simply apply a basic moisturiser or natural oil.
To clean, simply wash under a cool tap with a mild soap and reapply a moisturiser or natural oil.
To maximise your resins life do not store in direct sunlight or at high temperatures. If exposed to heat and sunlight slight discolouration may occur.
Just like hair, sometimes tassels need a brush. Use a basic comb always holding the tassel from the top.
An iron or hair straightener can be used on cotton tassels only. To straighten silky tassels simply apply a little water, comb and air dry.
Jewellery Findings |
We use a variety of metals for jewellery findings. As we create costume jewellery the majority of our findings are not made from precious metals, but rather from stainless steel and coated base metals. These metals will tarnish over time, but can be cleaned by using jewellery tarnish removal products. Many environmental factors can affect the speed and intensity of tarnishing, storing with a tarnish prevention cloth will assist.
Ear posts | We recently transitioned our earring posts to Sterling Silver.
If you made your purchase prior to the start of August 2017, or from older stock at one of our stockists, ear posts will be made from hypoallergenic surgical stainless steel.
Please note: All freebie thank you studs have a surgical stainless steel post.
Any questions about your pieces and how to care for them please do not hesitate to ask.
Accidents do Happen |
We understand in life accidents can happen, if you damage or break your pieces in any way please do not hesitate to contact us for advice on how to mend them or send them to our workshop for repair. All postage costs for repairs are the responsibility of the buyer. Prior to sending in your pieces into our workshop please contact us on firstname.lastname@example.org